FAQS

Frequently Asked Questions
Is this product genuine?
At VALOISCO, all our products are brand new and authentic. If you want to know more about the authenticity of the product, please contact us.

Is your packaging a gift box? Will the order come with a gift box?
All VALOISCO products come in complete packaging and come with a gift box.

What if I want to order another pack and need to modify my order?
After placing an order, please contact us to make changes. Once the order is modified, it usually takes 1-5 business days to ship.

How long will it take to receive the product?
The estimated delivery time for most areas is 5-10 days. For remote areas, please contact us for more details. Thank you for your understanding.

Can I cancel or amend my order?
Orders will be processed and dispatched within 24 business hours of payment. We only support cancellations or amendments to orders before shipping. Once shipped, we will not be able to make any changes.